Introduction to ITIL®

Introduction to ITIL®
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This is an accredited product to support self-study computer-based elearning for the ITIL® Foundation exam. The course aim to provide you with a straightforward route to becoming a fully certificated professional in your own time and at your own pace.


  • Provides an overview of ITIL®, what it is, where it is used.
  • innovative leading-edge e-learning developed by industry experts.
  • A cost-effective solution for both individuals and organisations.
  • This introduction is the start of the path into IT Service Management and the first step to enable candidates to progress on to further levels within the ITIL® qualifications framework.
  • Online learning gives you the freedom to access from any location.
  • Enables all staff working within an IT environment to appreciate the structure to Information Technology Service Management.


  • 2 modules with associated interactive lessons.
  • Notes to support each lesson to consolidate the learning.
  • Module level exam simulation directly aligned to the ITIL® syllabus.
  • Online support, forums, chat and progress reports.
  • Interactive exercises to assist with knowledge retention.

ITIL® eLearning courses are run in association with SPOCE Project Management Ltd.

The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

Getting Started
  • Getting to grips with ITIL Terminology
  • What is IT Infrastructure Library?
  • Why is ITIL so successful?
  • ITIL Lifecycle Core
  • Foundation Certificate in IT Service Management
Service Management as a Practice
  • Definition of a Service.
  • Concepts of Service Management
  • Need and Source for Best Practice
  • What is a Service
  • Types of Service
  • Who are Stakeholders?
  • Key Definitions
  • What are Processes?
  • Functions and Roles
  • Key Roles?
  • The RACI Matrix
Course Code
Online Course
Course Access
3 Months
Exams Included
1 gigahertz (GHz)
1 GB
Operating Systems
Windows 7
Windows 8
Mac OS
Internet Explorer 8 or above
Google Chrome
Safari 6 or above
Mozilla Firefox
Windows, Mac, iPad, Android
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